We at SUPDubai.ae work hard so you can enjoy your gear and never miss a session. We strive to fulfill your order within one to two working days of order confirmation (subject to payment authorization and stock availability). If there is any delay for any reason, we will let you know as soon as we can.

UAE Shipping

Deliveries are based on standard working days (Sunday to Thursday, excluding Public Holidays). We offer Friday/Saturday Delivery on selected items.

Destination Country

Most orders below AED 500

Most Orders above AED 500

United Arab Emirates

AED 30

Free

For composite boards, shipping is free within Dubai city limits and AED 250 per board to within city limits in Abu Dhabi, Al Ain, Sharjah, Ajman, Ras Al Khaimah, Umm Al Quwain and Fujairah. Extra charges may apply for shipping to remote areas.

Upon delivery please check all items have not been damaged in transit before you sign for them. If any damage is visible, please ensure you sign as “Damaged” and you are with your rights to refuse and ask that they are returned to the sender. If you cannot thoroughly check the goods please sign for as ‘unchecked’.

 It is your duty to inspect and confirm that the goods are in perfect condition before signing.

 If the goods are damaged and not singed for as such, SUPDubai.ae cannot accept any liability and the item will not be replaced or reimbursed.

Please note that free shipping is only applicable to items priced at full retail and only valid on selected discounted items.

International Orders

The shipping charges provided during checkout or quoted separately by our customer representatives is for shipping of the order into your country only. Each country has its own import charges and/or VAT. You may want to check with your local DHL office to find out just what these charges may be. You can consult this page for additional details: http://www.dutycalculator.com/country-guides/

Unfortunately, if SUPDubai.ae sends an item out and it is then rejected by the customer due to these import charges you will receive the full refund for the item when it is returned to SUPDubai.ae minus the total shipping and returns costs.

Please note we do not ship composite boards, fixed paddles or large bulky items (eg. large bags) outside the UAE.

Middle East Shipping

Due to the current situation we only offer DHL Express Shipping (1 to 5 business days) on small items and inflatable SUPS only. Express shipping is approx. USD 50 (AED 184) on most small items and approx. USD 205 (AED 750) for most inflatable SUPs to Qatar, Saudi Arabia, Oman, Bahrain, Kuwait, Jordan, Lebanon, and Egypt.

Upon delivery please check all items have not been damaged in transit before you sign for them. If any damage is visible, please ensure you sign as “Damaged” and you are with your rights to refuse and ask that they are returned to the sender. If you cannot thoroughly check the goods please sign for as ‘unchecked’.

It is your duty to inspect and confirm that the goods are in perfect condition before signing.

If the goods are damaged and not singed for as such, SUPDubai.ae cannot accept any liability and the item will not be replaced or reimbursed.

Global Shipping

We currently provide only provide DHL Express Shipping (2 to 5 business days) to 221 countries Worldwide on on all except composite boards, fixed paddles and bulky items (large bags). Service unavailable to Iran, Iraq, Somalia, Sudan, Yemen and Israel. DHL Express shipping is USD 95 (AED 350) on most small items and USD 270 (AED 990) for most inflatable SUPs.

All rates are exclusive of VAT. Duties & Taxes are billed separately. Ancillary charges, surcharges and dimensional weight calculations apply.

Upon delivery please check all items have not been damaged in transit before you sign for them. If any damage is visible, please ensure you sign as “Damaged” and you are with your rights to refuse and ask that they are returned to the sender. If you cannot thoroughly check the goods please sign for as ‘unchecked’.

 It is your duty to inspect and confirm that the goods are in perfect condition before signing.

 If the goods are damaged and not singed for as such, SUPDubai.ae cannot accept any liability and the item will not be replaced or reimbursed.